Éditeur : M.E. SHARPE
ISBN papier: 9780765621177
Parution : 2008
Code produit : 1068884
Catégorisation :
Livres /
Sciences humaines /
Psychologie /
Ouvrages généraux
Format | Qté. disp. | Prix* | Commander |
---|---|---|---|
Livre papier | En rupture de stock** |
Prix membre : 40,85 $ Prix non-membre : 43,00 $ |
*Les prix sont en dollars canadien. Taxes et frais de livraison en sus.
**Ce produits est en rupture de stock mais sera expédié dès qu'ils sera disponible.
This inspiring book focuses on this centrality of emotional involvement and interpersonal skills in public service work. The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling.